Talk to a person
One inbox, read by the people who built the site. We aim to answer everything within two working days.
Email us
[email protected]We have deliberately not built a contact form. Email leaves you with a copy of what you sent, which seems fairer.
Registered operator
Coralwave Interactive Ltd42 Amathountos Avenue, Office 5B, 4532 Limassol, Cyprus
Registration no. HE 452118
VAT CY 10452118X
Response times
- Account closure requests — same working day
- General questions — within two working days
- Data requests — within 30 days, as required by law
What people usually write about
A game will not load
Tell us the game name, your browser and whether you are on a phone or a computer. Demo embeds occasionally get blocked by ad-blockers and strict privacy extensions — that is usually the culprit.
Coins or account questions
Balance not showing, daily bonus not arriving, or you would like your account and data deleted altogether. Write from the address you registered with so we can find you.
Responsible play
Ask us to close your account, or set it to refuse re-registration. We act on these first and we do not try to talk you out of it.
Legal and privacy
Data access or erasure requests, copyright notices, or anything else addressed to the operator of the site.
Please do not send us money or payment details
Freeplay Casino Club has no payment facilities and never asks for card, bank or wallet information. Nobody from Coralwave Interactive Ltd will ever contact you requesting a payment, a deposit or your login password. If you receive a message claiming otherwise, it is not from us — forward it to [email protected] and we will look into it. See also our Privacy Policy.